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hulul

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Hulul Privacy Policy
Privacy Policy for a Hulul with User-Generated Content
Overview
Hulul is a native Arabic conversational AI platform in the MENA region using Artificial Intelligence, Natural Language Processing, and Voice Recognition to generate smart AI solutions that have a human flavor that deals with understanding and analyzing Arabic content & conversation -with different Arabic dialects- accurately and efficiently offering a Chatbot Solution.
This Policy is used to inform Customers and visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use Hulul Service, then you agree to the collection and use of information to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Hulul unless otherwise defined in this Privacy Policy.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Definitions For purposes of this Policy
The Privacy Policy is an agreement that specifies what type of data the Chatbot collects from users and how that data will be used. Known as “personal information” or “personally identifiable information,” regulated data typically includes anything that can be used to identify an individual, and is not limited to a user’s name. Personal information may include a user’s address, date of birth, marital status, contact information, ID issue and expiration date, financial records, credit information, medical history, where one travels, and intentions to acquire goods and services, among others.
“Platform” refers to the Company’s solution, which can be accessed by the Customers
“Users” refers to end-users who are texting the Chatbot to answer their inquiries and also send their information to the Chatbot
The terms “we,” “us,” and “our” refer to the Hulul.
The term “you” refers to the Customer.
Information Collected
The Chatbot collects “Non-Personal Information” and “Personal Information.” Non-personal information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data the Users submit and number of clicks.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Email address, First name and last name, Phone number, Address, City, and Country. The information that we request will be retained by us and used as described in this privacy policy.
The Chatbot does use third-party services that may collect information used to identify you
How We Use and Share Information
Personal Information
Except as otherwise stated in this Privacy Policy, Hulul does not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and by our Privacy Policy.
In general, the Personal Information the User provides to Hulul is used to help us communicate. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Hulul may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Non-Personal Information
In general, Hulul uses Non-Personal Information to help improve the Service and customize the user experience. Hulul also aggregates Non-Personal Information to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and Hulul reserves the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. The Customer acknowledges and consents that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as outlined in this Privacy Policy. If Hulul information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used. To improve and develop your experience and our Services. We also use the information we collect to understand and improve our Services and to develop the Platform. For example, we may analyze the content you create using our Platform in connection with your chatbot to improve, train, and develop our automated AI models.
How We Protect Information Hulul implements security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. The Customer acknowledges and consents that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as outlined in this Privacy Policy. If Hulul information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used. To improve and develop your experience and our Services. We also use the information we collect to understand and improve our Services and to develop the Platform. For example, we may analyze the content you create using our Platform in connection with your chatbot to improve, train, and develop our automated AI models.
5.1 Your Rights Regarding the Use of Your Personal Information
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
5.2 Links to Other Websites
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. User Rights: Data Deletion Request At Hulul, we understand the importance of your privacy and control over your data. If at any point you decide that you would like to request the deletion of your personal information associated with our services, you may do so by following these steps: 1. Contact Us: To initiate a data deletion request, contact us through the platform or drop us an email as shown in the Contact Us section below with the subject line "Data Deletion Request." Ensure you provide your name and the email address associated with your account to help us accurately identify your data. 2. Verification: Upon receiving your request, we will verify your identity to ensure the security and privacy of the data concerned. This process may require you to provide additional information. 3. Processing Your Request: Once your identity has been verified, we will proceed with the deletion of your data from our systems. Your data will be removed within two business days after verifying your request. 4. Confirmation: After your data has been successfully deleted, you will receive a confirmation email from us. You will be notified if there are any issues in processing your request. Please note that some information may remain in our records to comply with legal obligations, resolve disputes, or enforce our agreements. However, such information will be isolated and protected from further processing except for those purposes. Changes to Our Privacy Policy The Company reserves the right to change this policy and our Terms of Service at anytime. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates. Contact Us If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@hulul.net Last Updated: This Privacy Policy was last updated on 08 Aug 2024