- Collecting Information:
Based on the interaction between you and Halol, we primarily collect personal data as follows:
When using the Hulul service: We store the content you provide, which includes information about you as a customer or user of the service. We collect this information through direct input from you or through integrations you have linked to the service, such as Facebook and Instagram. We also receive additional data about you and your representatives when requested to sign agreements or other documents.
When you contact us via email or messages: We retain the content of the email and messages you send to us in the chat, including attachments and your contact details.
When filling out forms on the website or participating in our events: When you fill out any forms on the website (e.g., contact form, subscription form, request for a demo, event registration, etc.), we collect your contact information and the information you complete in the form. If we organize events jointly with our partners, we may receive information from them.
When using the website: We collect some information when you use the website, which may include information considered personally identifiable either by itself or when combined with other information, such as cookies.
When joining our communities: If you join our groups on platforms like Facebook, we may access information in your profile and process comments you post in those groups.
These are the primary methods we use to collect personal data, and we rely on the interaction between you and Hulul to determine the type of data we collect.
- Types of Personal Data We Process:
We collect and process the following personal data:
- Customer Account Details: To create or update your account and provide the service, we collect information about you as a customer or end user of the service from you and third-party integrations (such as Facebook and Instagram). This information includes identity, name, email, status, associated pages and accounts, products used, location, and more.
- Financial Information: To process your service subscription payments, we require details of your credit card (the last four digits of the card number), account details, and payment information.
- Contact Details and Business Data: We receive information about our clients and potential clients for cooperation and communication purposes, including full name, job title, company, email, or any other necessary contact details.
- Order Details, Messages, and Submitted Form Details: We receive and process your messages, support requests, emails, and information you share with us through online forms or social media accounts. This includes the content of those communications and contact details if provided.
- Usage Data, Logs, and Other Technical Data: When interacting with the service, technical data and log records are automatically collected. This may include your IP address, your browser type and settings, the date and time of your service usage, information about browser settings and extensions, language preferences, pages or features you visited, time spent on those pages or features, page and feature reuse, and clicked or used links. If you use the service from your mobile device, this may also include device type, operating system, device settings, and device identifiers.
- Email Performance Data: To track engagement and performance rates for our newsletter emails, we may use “clear gifs” (web beacons).
- Using Information:
We use the information we collect for the following purposes:
– Providing automated chat services and efficiently managing customer communication.
– Processing and verifying electronic payment transactions.
– Improving, developing, and customizing our services to meet your needs.
– Communicating with you for informational or promotional purposes, but only after obtaining your explicit consent.
- Storing Information:
We are committed to securely and confidentially storing your information. We will take all necessary measures to prevent unauthorized access to and protect your information from loss or theft.
- Sharing Information:
We will not share or sell your personal information with any third party without their explicit consent, except when required by applicable laws and regulations.
- Security and Data Protection:
Access to Personal Data: You have the right to access the personal data collected by Hulul at any time by contacting them.
Updating, Correcting, and Deleting Information: You can also contact Hulul to update, correct, or delete information in your account.
Data Processing Objection: If you are in the European Economic Area (EEA), the United Kingdom, or Switzerland, you can object to the processing of your personal data and request its restriction or transfer if technically feasible.
Withdrawal of Consent: If you are in the EEA, the United Kingdom, or Switzerland, you can withdraw your consent for the processing of your personal data if it was collected and processed based on your consent. Withdrawing consent will not affect the legality of prior processing before consent withdrawal.
Filing a Complaint: You have the right to file a complaint with the data protection authority if you are not satisfied with how Hulul collects and uses your personal data.
Access to Customer-Controlled Data: Hulul has no direct relationship with the subscribers to its customers, so anyone who wishes to access their personal data processed through the service must contact the customer directly.
- Contact Us:
We respect your privacy and appreciate your trust in us. This policy will remain subject to ongoing updates and reviews to ensure our commitment to the highest privacy and security standards.